Last Updated: [07/11/2023]

1. Overview of the Refund Policy

At fireboxiptv.com, we want to ensure that you are satisfied with our IPTV services. We offer a refund policy to provide you with peace of mind when making a purchase.

2. Refund Period

2.1 You can request a refund within 14 days of the purchase date.
2.2 We understand that circumstances may vary, and we strive to accommodate reasonable refund requests beyond this period on a case-by-case basis.

3. How to Request a Refund

To request a refund, please contact our support team at support@fireboxiptv.com with the following details:

  • Your full name

  • Order/Transaction ID

  • Purchase date

  • Reason for the refund request

4. Processing the Refund

4.1 Refunds will be processed within a reasonable timeframe.
4.2 The refund will be issued to the original payment method used for the purchase.

5. Exclusions

Our refund policy does not apply to the following cases:

  • Issues related to your Internet Service Provider (ISP)

  • Changes in personal circumstances

  • Violations of our terms of service

6. Contact

If you have any questions about our refund policy, please contact us at support@fireboxiptv.com.